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We’re winding down for Christmas but we’ll be back next week with a reduced team/reduced hours through to the New Year, so replies may be slower than usual. Please bear with us – we will get back to you as soon as we can and we’ll sort any issues promptly and fairly. A few FAQs: Delays in tranit: Our cheeses are packed chilled with ice packs and insulated liners to handle short courier delays. Please refrigerate on arrival. Damages/issues: If something arrived damaged, please send a photo with your order ID and the batch code. If you have a question about something you've received, or it doesn't look right, please also send a photo, the batch code and your order ID. Order changes: Once dispatched, we can’t amend delivery details – please use the courier’s tracking options where available. If your order hasn't been dispatched yet, we'll try our best to make any changes.