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Need help? Take a look at our FAQs, and if you can't find what you're looking for, get in touch and we'll get back to you as soon as we can. Delays in transit : Our cheeses are packed chilled with ice packs and insulated liners to cope with short courier delays. Refrigerate on arrival. Damage or quality issues: If something's arrived damaged or doesn't look right, take a photo and send us your order ID / the batch code and we'll take it from there. Order changes: Once dispatched, we can't amend delivery details, so please use the courier's own tracking options. If your order hasn't left us yet, get in touch and we'll do our best.